Privacy Policy
Welcome to Summit Sound. This Privacy Policy describes how Summit Sound, located at 789 Molten Ridge Road, Suite 201, Miami, Florida, 33130, USA, collects, uses, and discloses information when you use our site to promote and sell tickets for electronic music events with a volcano and geothermal theme. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regard to your personal information, please contact us at the address provided.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on our online platform, express an interest in obtaining information about us or our products and services, when participating in activities on the site (such as purchasing tickets or engaging with forums), or otherwise when you contact us.
Personal Information Provided by You:
- Contact Data: Names, email addresses, postal addresses, phone numbers.
- Transaction Data: Details about event purchases, payment information (processed by a secure third-party payment processor, we do not store full credit card details).
- Demographic Data: Age, gender (optional, for enhancing event experiences).
- Preferences: Event preferences, artists of interest, special requests related to VIP experiences.
Information Automatically Collected:
When you visit, use, or navigate our online platform, we may automatically collect certain information. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our online platform, and for our internal analytics and reporting purposes.
2. How We Use Your Information
We use personal information collected via our online platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To facilitate account creation and logon process for purchasing tickets.
- To fulfill and manage your orders, payments, returns, and exchanges related to event tickets and VIP experiences.
- To send you marketing and promotional communications regarding upcoming events, artists, and special offers aligned with our geothermal music experiences, if you have opted in to receive such communications.
- To send administrative information, such as service announcements, security alerts, and support and administrative messages.
- To post testimonials on our online platform that may contain personal information, only with your explicit consent.
- To request feedback and contact you about your use of our online platform.
- To enable user-to-user communications with your consent.
- To administer prize draws and competitions related to our events.
- To protect our online platform, including fraud prevention and security monitoring.
- To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements.
- To respond to legal requests and prevent harm.
- To deliver and improve our event experiences, including analyzing user trends and evaluating the effectiveness of our marketing campaigns.
3. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
- Vendors: Payment processors, website hosting services, data analysis providers, email delivery services, and customer service providers.
- Event Partners: For specific events, we may share necessary information with artists, venues, and festival logistics partners to facilitate your attendance and enhance your experience. This will only occur when directly relevant to your ticket purchase or VIP experience.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal and Compliance: To comply with legal obligations, respond to governmental requests, enforce our terms and conditions, and protect our rights and safety.
4. Data Retention
We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
5. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have implemented reasonable security measures, please be aware that no security system is impenetrable, and we cannot guarantee that your information will be 100% secure from unauthorized access.
6. Your Privacy Rights
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, and if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact us using the contact details provided below.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
7. Cookies and Other Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
8. Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
9. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this policy, you may contact us at:
Summit Sound
789 Molten Ridge Road, Suite 201
Miami, Florida, 33130, USA